Tenant Knowledge Center
This page is a collection of frequently asked questions from tenants. Please select the topic you are interested in to view helpful information.
It is important to note that properties may have policies and procedures in place that differ from the guidance found here yet are still compliant with HUD guidelines.
This guidance is intended only for tenants within the PBCA housing portfolio administered by Assisted Housing Services Corporation.
The AHSC Contact Center is available to assist you with any questions related to the Project-Based Section 8 Housing Program. Our knowledgeable, experienced representatives can be reached toll-free at 1-877-506-3552, English TTY:1-800-750-0750, or you may send an email to PBCAContactCenter@cgifederal.com.
Hours of operation are 8:30 am to 5:30pm (EST), Monday through Friday. Voicemails/emails received after 5:30pm (EST) will receive a response the following business day.
The AHSC Contact Center cannot become actively involved in the resolution of legal matters such as eviction proceedings. If you require legal assistance, please contact an attorney or click here for a listing of Ohio Legal Aid offices or here for a listing of Washington DC Legal Aid Offices.
This page is for informational purposes only and does not replace HUD guidance.
- Frequently Asked Questions
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HUD Handbook 4350.3 Occupancy Requirements of Subsidized Multifamily Housing Program provides information to ensure that Owners/Agents are in compliance with Multifamily Housing Subsidy programs requirements, including discrimination, tenant eligibility, income and rent calculations, leasing requirements and other procedures that Management must follow.
Please click on the link below to access the HUD Handbook 4350.3 http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/hudclips/handbooks/hsgh/4350.3 - Freedom of Information
Act (FOIA) -
Freedom of Information Action (FOIA) requires federal agencies to provide documents after receiving a written request for them. Request for PBCA documents must be submitted directly to HUD under the FOIA process. Additional information regarding FOIA can be located on the HUD website by clicking the following link:
http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/foia
Please click on the following link to submit a FOIA request:
http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/foia/requests
- Fair Housing and Equal
Opportunity (FHEO) -
Fair Housing and Equal Opportunity (FHEO) prohibits Owners/Agents and Management from discrimination against applicants and/or tenants based on color, religion, sex, national origin, disability, and familial status. Concerns regarding these issues must be reported directly to HUD. Please review HUDs website for additional information regarding federal fair housing policies and laws by clicking on the link:
http://portal.hud.gov/hudportal/HUD?src=/program_offices/fair_housing_equal_opp
Please click on the link below to file a housing discrimination complaint:
http://portal.hud.gov/hudportal/HUD?src=/program_offices/fair_housing_equal_opp/online-complaint
- HUD Handbook 4350.3
Occupancy Requirements -
HUD Handbook 4350.3 Occupancy Requirements of Subsidized Multifamily Housing Program provides information to ensure that Owners/Agents are in compliance with Multifamily Housing Subsidy programs requirements, including discrimination, tenant eligibility, income and rent calculations, leasing requirements and other procedures that Management must follow.
Please click on the link below to access the HUD Handbook 4350.3