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Frequently Asked Questions  
Contract Renewal
My HAP Contract is coming up for Renewal. What do I do?
My Renewal is coming up. What if I select the wrong Option?
How long can the contract term be?
How do I gain access to EIV?
Where can I find a copy of the EIV and YOU Brochure?
Where can I find a copy of the EIV User Manual?
Where can I find HUD training pages for EIV?
Where can I find the EIV main page?
What do we need to include in our Policies and Procedures?
How do I contact the EIV Helpdesk?
What EIV Reports do I need to run?
What are the document retention requirements?
Who needs to sign the Rules of Behavior form?
Management and Occupancy
What EIV documents must be present at the MOR?
What will be an EIV related finding during an MOR?
What are acceptable forms of verification?
Where can I find the HUD Summary of Questions on Handbook 4350.3 REV1 document?
How do I prepare for the Management and Occupancy Review?
What are my options to appeal a score on a Management and Occupancy Review?
What are HUD’s document retention requirements?
What are the VAWA requirements
Where can I find the 4350.3?
Where can I find more guidance on the HUD Model lease?
How do I complete the HUD Model Lease?
Multi-Year Funding
I renewed my contract last year for five years but my CCS called me requesting that I submit a request for a rent adjustment. Why?
If I do send a letter saying I don't want a rent adjustment, can I later get an increase in my rents?
Do I need to submit an RCS?
Where can I find a list of HUD approved appraisers?
What are the RCS requirements?
REAC Inspections
I just received a very low REAC score. I disagree with the findings. What do I do?
What is AHSC's role in REAC Inspections?
Rent Adjustments
What are my options for a rent adjustment?
What if I disagree with the proposed rent adjustment amount?
Do you have a checklist for complete package requirements?
Special Claims
Where can I find the HUD Special Claims Processing Guide?
Where can I find HUD's Special Claims FAQ?
What if I disagree with the denial or adjustment of a claim?
What is considered "normal wear and tear" and what is considered "damages"?
When calculating the daily rate, do I use 30 for all months?
Where can I find a checklist for special claims submission?
How many days do I have after a tenant moves out to submit a special claim?
Utility Increases
When do I need to submit a request for a change in my utility allowance?
What are the requirements for the utility allowance analysis?
Why do I need to submit a Utility Analysis?
How do I obtain the required documents?
What can I do to reduce the number of errors with my voucher submission?
If I make a mistake on the HAP request I have sent, can I resubmit it if the 10th of the month has not passed?
When are my vouchers due every month and how much can I expect to get paid?
Why is the amount of my voucher payment different from the amount I submitted?
What are the HUD 10-10 requirements for creating a repayment agreement?
How do I complete the 1199?

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